3 star

3 star in Heathrow

Secret Hotel

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Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.

Average guest rating:

Average

74% (17 reviews)

Guest rating:

Good

30/11/2014

"Great Stay"

The room was amazing, food was average. Only criticism is that the last few times we`ve stayed, there has always been a leak somewhere in the building. Would definitely recommend though!

Guest rating:

Excellent

23/11/2014

"Staff were friendly, polite and helpful. Hotel clean and well looked after.Excelll"

Guest rating:

Good

21/3/2014

"Business / Transit Hotel. Room Size is Small. Amenities are too basic "

Excellent Location and access to Airport particularly to Terminal 5 which is connected by Pods. Amenities are very basic hence for everything you have to get onto a car and drive for 5+ miles.

Guest rating:

Poor

2/3/2014

"Definitely not a 4 star hotel. Not even worthy of 3 stars. Rooms freezing cold. In need of repairs"

Worst hotel we have ever stayed in. Didn`t sleep at all as room horribly cold and uncomfortable. Due to needing to check out exactly for our flight we could not have the prepaid hot breakfast, not even coffee. We were give negative I would describe as a child`s lunch box. Very unappetising and hotel poor quality. Also miles from terminal 5 which was misleading. Doesn`t look anything like the photos on the hotels website!

Guest rating:

Good

26/1/2014

"Good location, great breakfast with attentive staff. Small rooms. Shame charging for parking!"

Guest rating:

Good

27/5/2013

"-"

evening menu was very disappointing. Staff were exceptionally helpful.

Guest rating:

Average

14/5/2013

"Restautant too expensive, $18 for a grilled chicken sandwich"

No washcloths ?????

Guest rating:

Excellent

8/4/2013

"Clean, comfortable, very helpful and friendly staff"

Booked as a last minute break, situated within walking distance of terminal 5, Heathrow. We stayed 2 nights. The room was comfortable, clean, the staff were friendly, helpful and polite. No noise heard from Heathrow. Would definitely stay again and would recommend to friends.

Guest rating:

Some problems

22/1/2013

"good price but the room was very cold. breakfast very good."

Guest rating:

Poor

27/12/2012

"Never go there"

â?¢dirty water from the tapsâ?¢horrible food qualityâ?¢mould, smell, noise â?¢unfriendly staff Never ever Thistle hotel again !!

Guest rating:

Average

3/12/2012

"Tired hotel, staff not really interested"

I arrived late in the evening (8.45pm - 9pm) to be told the restaurant was closed, but the bar had bar snacks.. Minimal menu.Had to walk miles to my room down shabby corridorsRoom was a bit shabby but comfortable and very quiet - no aeroplane noise at all...Not a bad stay for a one night stop prior to a business meeting in London.

Guest rating:

Good

25/11/2012

"Friendly and clean"

Very convenient for t5, only 5minutes away by free local bus!Hotel has all the budget traveller needs but with a classy feel to it. The staff are delightful happy and helpful. Food good and well priced. Thanks hotel direct, a real find.

3 star in Heathrow

Secret Hotel

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Our rating system

Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.

Excellent

Excellent

Good

Good

Average

Average

Some problems

Some problems

Poor

Poor