directions from tube station were rubbish however - simpler to just say get the tube to Finchley and then get the 113 bus from there. The 113 bus stop near baker street was impossible to find.

Hotel is a bit dated, room had a strong smell of damp in the bathroom. Friendly staff and good Breakfast.

Room smelt of damp

I would rate this hotel very good. Clean, well presented with helpful staff. Great breakfast with lots of choice. Would gladly use again. Thanks for an enjoyable stay

The room didn`t seem very fresh. There were fingerprints along the walls surrounding the window. There was music playing from the function room on the ground floor. This was far too loud and the bass literally made our room vibrate. This continued until about midnight. There is no mention of potentially loud music on the hotel website or Hotel Direct. If we knew this before hand we would not have booked this hotel and certainly did not expect this from a hotel at that price (location is not central either so that can`t be the reason for the price)

Excellent Hotel,Clean and tidy right through, breakfast is a must all you can eat at a great price. Very friendly staff and management made us fell very welcome, would definitely recommend when your thinking of visiting London`s main attractions !!

A bit too far away from the west end but otherwise good

Easy to get to and no problems parking. The staff were friendly and helpful and the room was nice, clean and comfortable. We were a bit worried about the distance from the theatre but at only £15 in an uber to the strand It was fine. When we got back late and hungry they offered toasties which were good and much needed as there is not much else around the hotel

Great Hotel lovely experience and the gentleman on reception was very helpful when we arrived all the staff where pleasant only one disappointing comment ! the bathroom tap and the shower floor was dirty and even on the second day when the staff went in to service the room it was the same .never the less we will be back .

Food was excellent

Everything you need, tidy, smart room, noise through the night only moan

Clean, well run, inviting hotel. Was worried when we were given a room next to the bar that we would be troubled with noise but this was not the case. Breakfast was good and we did have an evening meal one night that was well cooked and reasonably priced.

We enjoyed our stay (on my Wife`s birthday) the staff were very kind, and readily offered us a room at the back of the Hotel when I mentioned the road noise from the 6 lane Hendon way. The room was well laid out, clean and modern. The shower was spacious and worked well and bed was really comfy. Finally the breakfast choice was fabulous. From our experience the staff team worked hard to accomodate guests neeeds

We enjoyed our stay. Nice, clean, comfortable accommodations and helpful staff. Good food and service in the restaurant. The hotel is not convenient to sigthseeing as it is away from the city centre.

Breakfast was appalling there was no food or hot drink!

Clean rooms but few fixtures loose, one lamp not working and air con not cooling room

Claustraphobic and noisy

On arrival was met with a smile & greeting in lovely surroundings. The room was lovely, & had all we needed with coffee & tea facilities,a modern bathroom & really comfy bed. Even though the room was facing the main road there was no disturbance whatsoever & the maids were in every day. The restaurant had a lovely set up & the staff were friendly & helpful & the 3 course Dinner we had was outstanding with a lovely choice on the menu & breakfast too had a nice variety. Also available was a spacious bar area with pleasant atmosphere . Again I cant speak highly enough of this hotel & of the lovely friendly & helpful staff on duty. I would recommend the Palm to anybody wishing to have a comfortable enjoyable stay un London, & I look forward to booking here again soon !!! Thank you for looking after us !!! Paul & Tania Baston

Hotel was clean & tidy staff very attentive and helpfull, v. good breakfast menue.

Excellent staff

Rooms clean and modern. Bathroom very tiny. Reception staff friendly, welcoming and helpful. Breakfast service was dire. Staff were miserable and it was seemingly a chore when you asked for something. Tables weren`t promptly cleared away bit sat empty with dirty dishes on them for 20-30 minutes after being vacated. Limited choice of food and was not refilled promptly enough. Therefore as soon as it was refilled, people rushed for food and the buffet was left empty again minutes later, with other guests having to wait a relatively long time for it to be refilled again.

The staff were great . Room lovely . Everyone did more than their best . Loved staying here thank you Great Western For a super stay

Very clean,very comfortable stay.However, limited room service out of hours, regardless of what is said on room service menu.We would have been happy to eat in the hotel, but were forced to eat elsewhere. Other than this,no complaints

All staff were very friendly and helpful. Breakfast was lovely. The rooms are very nice with everything you need. The only down was the road noise which we weren`t made aware of when booking. It is on a very busy dual carriageway. The rooms get very hot but you can`t sleep with the window open because of the noise. Didn`t really bother us with the window closed. Also, the shower wouldn`t work in the morning. It was like there was no water pressure but it eventually came on. Overall was a nice hotel and we would stay again. The nearest tube is about a 15 minute walk and cricklewood train station is about 20 minutes walk.

Rooms were nice and spacious, beds comfortable, breakfast lovely, staff helpful and friendly. Plenty of free parking

Kitchen-service lacked, in terms of politeness (with the exception of one girl) & layout. My wife & l were overlooked, albeit seating-position was close to the (kitchen) wall in the dining-room...... the staff come out of the kitchen, focus on walking forwards. We had to ask (on different occasions) for cutlery, and then coffee and tea, and then THE CUPS! SUGGESTION: Might a cutlery-table be placed in the restaurant? The food was okay, egg-choice might vary.The bedroom was excellent all round, although we couldn`t get the tv remote-control to work. Francesco on the bar very friendly. I had difficulty with the internet, probably much through my own naivity, but the reception-staff couldn`t help.One more thing. Reception-staff to advise those who need transport-service of the need for an Oyster Card. We jumped on the bus, under the knowledge that it goes as far as Marble Arch ...... but left frustrated, being unaware that money isn`t taken on the buses.

A lovely hotel, modern, clean well-equipped room and en-suite. Good breakfast. Easy bus/tube access into city centre. Room air-conditioned (hotel is on a busy main road so opening windows would be very noisy) however we found that 19` being the lowest temperature we could set it to, on what seemed like it must be the hottest night of the year, was not conducive to a good nights sleep. Too hot and stuffy. A great shame as otherwise we would have rated Excellent. Hopefully on a cooler night this would not be a problem.

The hotel was easy to find when driving in from the North. It had good transport links to Central London including a 24hr bus service which stopped outside. Our room was a good size,quiet and comfortable. The staff were very helpful especially those on reception. We would use this hotel again when visiting London.

Very clean ,good size rooms , lovely bar area, food in restaurant was good price and tasty .Good overall breakfast .Only complaint was that the air con didn`t really cool the room down and overall it was quite hot in all areas of the hotel but would definitely recommend it . Very pleasant stay .

Great hotel, staff were brilliant. Breakfast was good value for money. Would recommend

Very comfortable rooms. Staff friendly. Breakfast was good apart from very dry bacon which I couldn`t cut with my knife! Would recommend hotel to others.

Ideal for theatre land - good tube connections from Golders Green (15 mins walk) or direct bus route to heart of London. Very comfortable memory foam mattress bed - good buffet type breakfast and attentive restaurant staff. Requested room change due to a coach parked outside our room front of hotel - alternative room sorted without fuss or bother. Room on first floor of good double size with shower en suite. Only criticism - lack of headroom whilst standing to ablute - but I guess ideal for the less vertically challenged !! Would I book again through Hotel direct - most definitely!!