Rooms are a bit dark, but.comfortable, the prices for any drink in the bar are ridiculous, coffee, soft drink or alcoholic. Breakfast was in incuded in our stay price, good job as I would have been very disappointed if I had paid the price they charge for what you get.

Room tiny, bathrobe stained, bar bill contested, breakfast over cooked and cold, badly behaved drunken guests not dealt with.

Lovely stay and staff were very friendly and helpful but the bathroom is desperate for a make over. Breakfast was ok...not brilliant. Pastry and eggs weren`t up to standard. But the bed and pillows are really comfy. Overall, our stay was enjoyable.

Rooms are nice and quiet although the air conditioning is to noisy to sleep with it on. The corridors look a bit tired and could do with some pictures

Excellent hotel, staff very helpful. Breakfast menu couldn`t be faulted, with plenty of healthy food options! Would stay there again without hesitation.

Great location,right in the centre of the action.Check in smooth and efficient,we arrived before 12noon and our room was ready.The room was on the front,on the second floor,overlooking Piccadilly.It was a Deluxe room,with a Queen size bed,very comfortable .The restaurant is on the second floor on the front.There was plenty of choice of food,and a good standard.Lively atmosphere.The staff are very friendly and efficient.We would certainly go back.

A lovely hotel perfectly situated for all the sites of London The accommodation was first class with staff having excellent customer service skills Breakfast could have been warmer but overall a great stay

Wonderful Staff, wonderful breakfast, perfect location for the theatre

Very basic room. Nothing done to make us feel this was a special occasion. Staff very helpful and polite but if we were to celebrate a special occasion again, I doubt if would come to your hotel again

On first appearance, hotel looked lovely. Room was OK, nice comfy bed, but bathroom not up to standard at all. Cracked tile on the floor and the shower was broken. Just a trickle of water but howling out the back of the fitting and flooded the floor!!! Breakfast not a good experience either. Cold and took too long to replenish everything. Not worth the money.

Location is good. Hotel is disapointing

Staff friendly. Comfortable and very clean.

Really impressed. Great large room. Comfortable and immaculate. Really felt like 5*. Great English breakfast the next morning. Lovely large pool. Definitely recommend it.

Nice hotel, reception staff great. Shame they cannot turn the steam room on before aqua club opens, it`s the little things.Although the breakfast is nice, in a 5 star hotel they should be able to bring you toast? Maybe i`m being too picky.

The location is perfect for central London, right outside Piccadily circus tube station. The staff are very welcoming and helpful. The breakfast was buffet style and was lovely..exceeded expectations. Only disappointment was the room. It was nice but for the money had no wow factor and I feel for what we paid was over-priced. Would stay again but not for a special occasion just for general sight seeing if price was less.

Reception and bar service is awful

The hotel is a very nice place to stay everyone who works there are nice and polite very clean and a fantastic breakfast the next morning

stayed 2 nights fri sat lovely room 2nd floor/fantastic location /staff great/check in fast/easy.recommend especially for theater break[so close] covent garden and great shops regent street o bond st ect

Our room was not ready, we checked in at 3 but was not ready till four the maid was very rude when we tried to get into our room. Once we eventually got into our room our stay was very pleasant, the staff at breakfast were so lovely and very professional.

Location, in means of proximity to theatre excellent. Bed was very comfortable, but other than that, it was very average, and in no way would I have rated it 5 stars, I would struggle to give it 4 stars.The room was small, very basic, amenities were as you would expect in a capital city hotel, but no more than average. Inner room, so no view.The en-suite bathroom was very basic, shower was a joke, you stand in the bath, can`t get close to the shower head, let alone under it.Towels were hard, not fluffy and inviting, and off colour, as was the shower curtain, the bathrobes were also in need of fabric conditioning.5 Star hotels live, and die, on the quality of their housekeeping, this was very poorThe kettle had to be removed from the cupboard, filled from the bath tap, or bottled water, and put on the floor to reach a wall socket, ridiculous..The bars were very expensive, the restaurant also, the service was reasonable.The included breakfast was 3 star, if that.

Although all very nice, clean and tidy, this was definitely NOT a 5* hotel. I was disappointed thought I was going to be staying somewhere very special. Did get a very good massage though!

Staff excellent, room disappointing creaky floorboards wet room disigned for disabled clients not 5 star standard

Reception staff helpful, room small but very clean, lovely swimming pool and good breakfast. The restaurant was expensive and we had an error on the bill to the value of £20.

Central . London good position

unable to take up my booking due to illness. shall book again. thank you for your help.

Room OK but a little tired and need of smartening up.

Changing areas for the pool were out of service and no-one mentioned this when we enquired about the pool, so we had to move between floors in dressing gowns. Although the fixtures and fittings in our (very small) room were lovely, the decor was a little shabby - peeling paint etc but it didn`t spoil our stay !!

Lovely room, ideal base for theatre/shopping. Polite, courteous staff. Nice spread for breakfast including smoked salmon, but some hot items only luke warm. Other than that, couldn`t fault it, would stay again. Reasonably priced too.

We are frequent travellers staying in hotels all over the world, this was the third hotel in a month and was booked as a theatre package for its location for the show and shopping.Reception - Clarity required on checking in, offer of portage service, use of the lifts which require your room card for security reasons. Rooms - The rooms were clean and ready for use Staff - Very helpful and courteous in general under staffed in the restaurant at breakfast.Restaurant - Used for breakfast only but found there was a lack of information at the point of meet and greet,about the services offered. The tea and coffee were poured but no pots are left on the table which in every other hotel in general this is the case. The food was not heated and there were no proper plates.Spa and pool area - The pool was not very warm and the Jacuzzi was out of use. Conclusion - We would stay again if these points were addressed.

We stopped at this Hotel for two nights there was a large ventilation pipe right outside our window with the loud noise coming from the ventilation pipe it keep us awake most of the night when we went down for breakfast we found the hot buffet was cold the second day they came to clean our room at 1645 just as we were getting ready to go out to a show so we just asked the cleaner to leave fresh towels we did complain and received an apology from the duty manager with a bottle of wine we might have been unlucky on our stay but standeds should be kept up better for a 5 star hotel

Location is fantastic for all London has to offer. Unfortunately, there are improvements to be made. Reception area very busy for both checking in and departing. We were not informed that the spa was undergoing refurbishment. The spa pool out of use, wet change changing rooms not in use, resulting in a long walk to pool area from changing areas with no showers! The breakfast room was lovely, but the hot buffet foods were not always hot and we had to keep asking for tea and coffee. The room was clean and comfortable, but not soundproofed from the corridor - you could hear every door open and shut from the bed - not condusive to a good night sleep along with hearing water from the plumbing in rooms above. Sorry but disappointed - we expected more from the big price tag.

Great hotel right in the heart of London, lived up to the expectations and would use again.

The hotel was an ideal location for the Piccadilly Theatre. From the moment we booked in, the service was excellent at all times. We were upgraded to a deluxe room which had everything you could wish for. Would definitely stay there again.

We arrived after a 13 hour flight. Check in took ages. When it was eventually completed we were sent to someone else`s room! On our return to the front desk we were met with incredulity and then poor old housekeeping was blamed! Not impressive at all.

Requires better ventilation to rooms