allthough hotel 5star(4star rating) rooms excellent and staff,we have resivations about the Restaurtant poor menu and service??

Hotel was clean and tidy room was great with a view of tower bridge, only gripe would be the lifts in the hotel don`t work that great.

Excellent hotel couldn`t ask for better from checking in to the wonderful room excellent view the only downside for me is the no tea/coffee making facilities unless you upgrade I think this should be a standard in all rooms whatever you pay.Used the bar and restaurant excellent again also very friendly helpful staff well done tower hotel

The hotel is absolutely amazing! Couldn`t fault a single thing. The staff are all very friendly, helpful and professional. Nothing was too much trouble. The rooms were spotless! We were lucky to have a cracking view of the London bridge, wasn`t noisy at all. The beds were massive and so so comfy. Would definitely recommend to and friend or family.

Lovely rooms and comfortable bed. Breakfast was good, but just so hot in the restaurant. Needed the air conditioning on and not just two small fans. Would recommend though.

On the hottest day asked for a fridge and received one ...very responsive.

The room was very worn and tired. The beds are so hard it is difficult toSleep. I am struggling to see where the 4* rating is. I`ve stayed in a budget hotel that was far superior. Overall very disappointing

Absolutely loved this hotel. Great location, great view and comfy beds. Would definitely stay here again

Clean room, nice view, helpful staff. Would stay again, thank you

Booked the afternoon tea package and was a lot of confusion when we asked for it. Left waiting a while but eventually received an apology and a delicious afternoon tea. Beds were so comfy we both slept in the next morning. Breakfast in the hotel is highly recommended and great value for money.

Location of this hotel is excellent as were the views from our rooms, which were clean and comfortable and well stocked with water,tea and coffee.Reasons for not giving and excellent rating - one of our two rooms was not ready on arrival, we asked for rooms near to each other if possible but one on floor three and the other on floor 9 did not go anywhere near achieving this request. Breakfast was very nice but we were not advised that we needed to book in advance of our visit and therefore had to pay £12.00 each instead of £10.00.

Nice hotel massive bed! The hairdryer could do with updating but very clean and well presented.

Both show and hotel were really good would recommend both. Thank you for a lovely weekend.

The Tower Hotel London, is brilliantly situated, directly on the Thames at the foot of Tower Bridge. This was also the amazing view I had from our Room. Easy walking distance to Tower of London, HMS BELFAST. Very good Hotel service Concierge car , much cheaper than the Black metre cabs Hotel giving us a set price , ie We were driven to The London Eye for a set price. We returned by Meter Taxi and cost £5 more can cost even more if stuck in heavy traffic. We also arranged a driver from the Hotel to The Aldwych Theatre in the evening and collection after the show for a set price, Well worth it. Hotel Staff very friendly, Customer Relations even gave us a Bottle of Wine and truffles for my Birthday. Had an amazing time my only regret we should have taken an extra day or so to have been able to do maybe a Boat trip down the Thames, with St Katherines Dock directly on your doorstep well recommended.Thanks once again for a brilliant couple of days a Wonderful Theatre Break.

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Room was small and dated. Broken Glass near bed so not properly cleaned. Open drain in bathroom making really loud noises echoing around whole room at 6am. Shame as stated before and was better

Just one night but was perfect. Comfortable and clean rooms Reception staff very FRIENDLY yes would retur

We had a great view of tower bridge . Very hot weekend and appreciated the couple bottles water . Bars just outside closed before midnight . Hotel efficient,very clean and tidy .

Took 1hr 40 mins to get through to room service for bottle of wine for room and took 40 mins to get served a pint of beer outside when we arrived . Maybe give hotel guests a bit of priority over people coming in off the street ??

Fantastic Hotel great views & great service especially Connie on reception 5 star service.

This hotel trades on it`s view of Tower Bridge only. The bedrooms are tired looking with wallpaper peeling off the walls and the furniture scratched and in need of replacing or varnishing. I tried to order two glasses of wine in the bar, however, before I could get to the bar, someone from the hotel came up to me and asked what I wanted then proceeded to take my payment before I had even been served with my drinks! Who would take money before actually receiving their purchase? It was like paying for a meal before actually receiving it and tasting the food? Complained and got my money back, although they could not refund it to the card I had used so I had to accept cash! Would definitely not go back. When reading other reviews it seems we were not the only ones with complaints about this hotel and even one of my friends had stayed years ago and thought it was below standard then. Waste of money!

The hotel was lovely nice view of St Catherine`s Dock from our window right by Tower bridge.

Perfect location for Tower bride bridge, Tower of London, sight seeing boat to Grenwich and to Westminster. Small but perfectly adequate room with the most comfortable double bed we have had in a hotel!! Friendly helpful staff at reception and concierge.

Fabulous location and Helpful staff

Location and view excellent. Bathroom dated and shower not working properly but hotel staff very helpful

Great service from all staff, friendly atmosphere and great location on the river, lots to do all in walkin distance.

As above, shower in room was awful pressure and receptionist offered nothing when we complained other than to log it.

Booked this Hotel well in advance as a theatre break and paid a lot of money thinking that we would be in a good room with a good view but NO this was not the case. We got the worse possible room with out a view either of the Bridge nor the Mariner. Was not happy and would certainly not book with this company again.

Friendly staffBeautiful roomsCleanSpaciousWonderful stay

60th Birthday celebration, fabulous hotel in great position.Room was lovely although terrible smell from bathroom (drains I would imagine) Rectified later in day

The hotel could not be situated in a better place with perfect views of the marina and Tower Bridge. The staff are friendly and helpful and although the rooms are showing a few signs of wear and tear they are clean, well presented and well equipped. Unfortunately, due to an unruly guest the fire alarm was triggered at 2:30 am and the ensuing confusion meant that we were kept awake for an hour. No apology was offered and the incident was not mentioned until I queried it at checkout later the same morning.

Very small room with limited facilities not even room for a comfy chair. Very noisy during night even disturbed by youths on street below and we were 5 floors up. Felt some staff to be very abrupt boadering on rude in way they spoke to us

Good service, room was slightly small, but great view of the docs. Bed was comfortable. Shower hot. Very good over all

Great view but the room needed some TLC - wallpaper coming away, headboard not properly attached to the wall, door handles on the wardrobe coming away in our hands. Shame as the location is lovely.

Came down for breakfast 0815hrs sat moved to another area to eat breakfast I had the cooked breakfast but they had not lit the hot plates to keep the food hot

Staff were very polite, room was lovely and a fabulous location. Looked after our bags on last day so we didn`t have to carry them round until our train and were brilliant at sorting us a taxi to the theatre and back so we felt very safe. Both Drivers were excellent and informed us on our phone as they were a little late due to traffic - excellent service

The hotel lobby was lovely, rooms slightly dated Had a lovely stay didn`t spend I had time in the hotel as was out sight seeing large que for breakfast at 9am so need to have early breakfast or later breakfast to avoid Ques