Very good location but on arrival the receptionist advised that queen room was too small for v2 people but wanted £20 for an upgrade which I thought was wrong as I specified that the room was for 2 persons. No tea or coffee making facilities in room came at a charge. Although room was clean bathroom was really small not 5* as i have satyed in much better 4* accomodation. Plus point staff were friendly and helpful and breakfast was very good.

Need to change address to conduit street off old bond street, very confusing as on any maps there isnt a bond street! took us ages to findbecause of that. Ok value, prob expensive due to proximity to theatreland, we could easily walk to piccadilly, leicester square etc

We have stayed at this hotel several times previously but not very recently. We had a very small double room with an equally small bathroom (all that can really be expected when getting a really good deal). The bed was very comfortable & the room quiet. Breakfast (included in the rate) was excellent - the choice of the cooked breakfasts rarely found even in really top class hotels & the service attentive.

The best thing about this hotel is that you can walk to all the best shops and eateries.The decor of the hotel is a bit tired and shabby which takes the edge of the 5 stars and the bathroom was tiny. The bed was very comfortable though.

Most exceptional. Fantastic service, comfortable rooms and lovely food!

This hotel is living on its past reputation, it should never be rated as 5 star, shower in room was broken and dangerous, we had to complain to get it fixed, good enough they fixed it next day but we were only there for 2 days so a day with out a shower after traveling was not good. No offer of any kind by hotel in way of a gesture , i even paid extar at hotel for a room upgrade, i hate to think what the orginal room would have been like..not reccomended...

we were kept waiting at breakfast for a table for 15 minutes then when the cooked breakfast arrived we had to send it back because it was cold

A fine hotel that I shall recommend. High standards of service and cleanliness in evidence throughout all areas. Appetising food but suggest the The Polo Bar is over priced even though the food is well presented and delicious. All knooks and crannies sparkling. Shall come again if the opportunity arises. Would have loved a cuppa in my room without having to call fo room service.

Location,location.2 blocks from both Berkeley Square/Regent Street..cant say more

lovely hotel, although our roo mwas more 4 star than 5, felt we had the cheaper option because of our deal, the room was certainly not 5 star standard, clean with very comfy beds. just a bit of a disappointment.still enjoyed our stay though and would stay there again.

A great location, pleasant welcoming staff. Some of the decor within the rooms was a bit tired. Room sizes were similar to a very much cheaper hotel at another central London location. However as a launch pad for shopping expeditions this was unmatched.

Standard rooms are small in size but adequate. Morning newspapers ordered were not delivered. Only two lifts available and one was out of action meaning a long wait or a long walk. Room service not available because of this. Facilities may warrant 5 stars but would rate it 4 stars when comparred to others in the area.

Also bar closed at 1am, we got back to hotel at 1.10am from the O2 and could not relax and have a drink, closed too early. Breakfast was difficult ordered breakfast and nearly all our breakfasts came out wrong.

Very pleasant staff, room clean and spacious. The hairdryers were awful!

From the car door being opened on arrival to the car being delivered back to the hotel front door (without being asked)on check out - everything was perfect...

A bit odd that there were no tea and coffee making facilities in the room. You had to call room service and order at a cost for this. Not something I would expect in a 5 star

A somewhat disappointing stay well below expectations. Didn`t convey the impression of a 5* hotel. Staff mostly indifferent to the customer. Due to an early start we were in bed at 9.30pm on the first day of our stay. After we fell asleep a maid rang the doorbell (about 9.45pm) asking if she could turn down the sheets! Normally this would have been exciting but I was tired and browned off by the absence of tea & coffee supply! The only high point was the restaurant and it`s staff which gets full marks and a genuine 5 stars.

Perfectly judged service and facilities. English breakfast of excellent quality. Have already recommended to friends and family.

the location of the hotel is simply ideal: right in the middle of Mayfair. The room I had was clean and comfortable, the staff is friendly, the cocktails at the "Polo" bar are excellent, the breakfast is good... I definitely recommand it.

Room 428, bathroom very tired

Great Hotel tucked away at corner of New Bond Street by Bruton St, very close to Oxford St and Berkeley Sq and Piccadilly, we were lucky enough to get upgraded to a King Size room, I always ask and I think when Hotels do this it is great for them since it will want me to come back, The staff are great everyone cleaners, receptionists, waiting staff always greet you, is the little things like this that make your stay great. The only negative is that they don`t have any Tea Coffee making but you can ask them to bring this. Overall great Hotel and recommended highly.

Room keys didnt work on check in, or later that evening or the morning after. Both keys held by different people.Room small even after paying £20 on arrival for apgrade.Lovely view of a mountain of rubbish out of the window.Average Breakfast buffet, again not 5 star by any means.Nice location, good staff but overall an Under-Whelming Experience, didnt fell like 5 Star we wont be coming back.

Lovely hotel, nice facilities, comfortable, convienenient to all the main attractions. Superb breakfast, nice service. Great for special treat.

We found it difficult to find the hotel as details suggested it was on Bond St however the entrance was on Conduit Street. The room was spacious and bed very comfortable but bathroom a little cramped. We needed to leave later than the planned 12.00 checkout time and were offered an extra hour free of charge which was nice.

Friendly and helpful staff and we were upgraded when we arrived. A wonderful choice of food for breakfast and a nice light room. Right in the heart of the shopping area with Bond street, Carnaby street,Oxford street and Regent street within a few hundred yards. Air-conditioning could have been a bit cooler but on the whole a very nice place to stay and will be booking again for next time

Its the second time i have stayed at this hotel and found it very good although a little bit noisy from outsised and from the next room as there was an ajoining door in our room. I would stay again but ask for a room at the front of the hotel. Breakfast and dinner was wonderful but i found £5 for a coffee a bit unnessary.

Staff attentive and polite but not overbearing. There is scope for improving the `outside the hotel room` ambience but everything else ticks all the boxes and we will stay at The xxxxx again.