Hotel Direct invites all departing guests to rate and review their chosen hotel.
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.
Average guest rating:
93% (488 reviews)
Very convenient location, NO complaints !
We enjoyed our stay, but we experienced a closed restaurant which limited us to what we could order on our first night. As this visit was for my daughters 21st it was a little disappointing.
Really helpful staff and just a lovely hotel
Despite previously organising an upgrade (for my boyfriends 30th birthday), there was a huge mix up at check in, I think mainly to poorly trained new staff. We were supposed to check in from 2pm, arrived at 3 and room still wasn`t ready, had to wait nearly an hour, we were then given the wrong room, by which stage we had already missed our dinner reservation with friends. Majority of staff on reception were apologetic but one woman was very rude. The room was great but completely overshadowed by the poor customer experience
Hotel really wasn`t very good, the room was substandard, the food and drinks were amazingly over priced and the breakfast was very poor. The staff were not friendly and the whole experience really wasn`t very good.
All staff were friendly and gone out of their way to be helpful. The room was upgraded,we were allowed to check inearly and our suitcase was looked after the checkout.
When booking there are a choice of hotels but this is the best. Great value staff are so frienfly and caring. Great location . We love it
Sadly let down by poor quality breakfast, Luke warm and tasteless. Everything else was very good.
The chosen hotel was the xxxxx Plaza xxxxx xxxxx. They upgraded us to a studio in this well sited and very comfortable hotel. Very good breakfast included in the package.
We would definitely stay again, there was no queue for breakfast, everything was straightforward if you don`t want to eat out there`s a microwave in the room and a Tesco express and Sainsbury local close by. The room was very clean and comfortable. We had drinks in the hotel bar after the show which was great too. Staff are lovely and friendly . Can`t fault the trip. Thanks
myself and my daughter telephoned hotel direct to tell them it was my friend and my special 60th birthday for the hotel to make our stay that extra bit special it was no way a superior room and we were told that that`s what they call a standard room why????? call it superior I asked the chap said £20 each per night to upgrade and it will not be much better I even put it in my extra bit on my email to you .Our room you couldn`t walk between the two tiny child size beds ,I told reception on check out who said they normally do special things on extra special birthdays ,But like I said I thought it was suppose to be deluxe it was not one good thing breakfast and breakfast staff were good but hotel room we were put in was no where near a deluxe superior twin it was so tiny one bed would have been a sqeeze never mind two beds very disappointed for our 60th birthday treat that was not cheap room 410 hope you can do something about our experience it was no where near 4*deluxe
Superb hotel could not fault anything spotless modern rooms excellent food and such pleasant, helpful staff
Hotel staff were polite and really helpful,we also had a complimentary upgrade to a studio apartment on arrival which was a really big room with kitchenette,and living room,this made our stay even better,the hotel is also with I. Walking distance to all attractions and theatres with a ten minute walk either over the foot bridge or Westminster bridge.i would recommend this hotel for your stay.
Excellent position,friendly and efficient staff. Comfortable rooms. Would highly recommend.
Wonderful staff, clean and spacious room and in a perfect location for central London. Couldn`t fault it.
Could not fault the hotel service, room, food excellent.
Fantastic hotel
2nd time at this hotel will book again , walking distance to London Eye , Houses of Parliament, and many more attractions Hotel was lovely,staff very helpful and a fantastic breakfast in the morning couldn`t ask for anything better highly recommend
Really well located to Waterloo station and London eye. Very friendly competent staff. Lovely and clean and for a London hotel very good sound insulation. Would recommend
The staff, especially those in the restaurant, were excellent and nothing was too much trouble for them. The room was very comfortable and very clean.
Centrally located, excellent rooms
The hotel was ideally situated for us. The staff were absolutely helpful with nothing too much trouble. The room was excellent with just a couple of minor niggles; one of the cups was badly cracked and the sink plug did not seal so couldn`t retain the water. The bed was very comfortable and we had a perfect sleep. Breakfast was incredible with everything one could wish for. As it was my wife`s birthday the hotel put a bottle of wine in our room and one of the waiters presented her with two small inscribed cakes at breakfast, an excellent and personal touch.
Had a lovely 4 day stay the hotel was very good lovely staff very helpful breakfasts were very good thank you for a lovely stay would definitely return to this hotel very central for London eye big Ben and houses of parliament S
I would recommend this hotel to anyone. The staff were polite and helpful, nothing was too much trouble. We had breakfast which was varied, hot and delicious. The rooms were comfortable, clean and had everything you could need. I would stay here again.
Great location. Very clean. Dining area too small leading to queues at breakfast. Possibly only a problem at weekends. Slightly confusing which hotel we were staying at as there`s a bigger (nicer!) xxxxx plaza next door which wasn`t clear when booking.
Had purchased as a present, rang hotel to inform them of the birthday and they made it very special. Thank you.
We arrived at 10:00am and allowed to book straight in to our room. The reception staff, concierge, cleaners, restaurant staff, everybody went out of their way to be friendly and accommodate your every need. would definitely stay here again
From start to finish our experience in this hotel couldn`t have been better all the staff were very friendly the rooms were fantastic and very clean the food was fantastic I couldn`t recommend the hotel highly enough
Good 4 * hotel in a great location. We got a free upgrade to a suite. Breakfast was good plenty of choice just very cramped tables very close together
A bit disappointed with this 4 star hotel, majority of the bedrooms do not have a view of the London Eye, unless you are on the 10th floor or above in the Penthouse. The studio room was quite spacious for 3 adults, it could have been cleaner as very dusty, and it was cold at times due to the air conditioning. Restaurant for breakfast was very small to cater for the 399 bedrooms, always a queue for 20 minutes before getting a table. The hot food was cold and the waiters were very fast at clearing your table when you are still eating! The Bar area is very small and the Lounge area upstairs consisted of 1 sofa, so there was no where to socialise, you were forced to go back to your room in an evening. The word "sorry" was used a lot by staff but I don`t think they understand the meaning of the word. The only positive side for the hotel is the location by Westminster bridge and easy access to public transport. However I would not rate this as a 4 Star Deluxe Hotel.
The hotel nights stay and the show were a birthday treat for my partners birthday. On our arrival it had all been booked but at their suggestion our room was upgraded to a suite. The room was excellent and the breakfast the next day was very good. All in all we got what we paid for plus a bit extra. I would recommend hoteldirect to anyone and I will be using them again. Well done all.
Room was very comfortable and well equipped and the staff very helpful.
Our stay here was great. The staff were friendly, helpful & knowledgeable. The location is great for the London Eye plus other local restaurants, the touring bus routes & tube for further destinations. The rooms were spacious, clean & modern complete with a shower cubicle & seperate bath. Would look forward to returning here with the family! Many thanks.
Great Hotel and Staff. Only bad thing was only one Chef was cooking the food fresh. Need two there full time to keep all the trays full. They were frequently empty as the Chef was busy cooking eggs and porridge.
Room was great. Breakfast not so great, service poor for breakfast
London Eye 4 Star Deluxe
Hidden Gem hotel
Expert advice
011-44-1872-261-100
Book Online or speak
to one of our hotel
experts for the same
great savings.
Our rating system
Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.