Hotel Direct invites all departing guests to rate and review their chosen hotel.
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.
Average guest rating:
88% (196 reviews)
19/6/2013
"Excellent."
17/6/2013
"exellent service enjoyable stay"
24/9/2012
"Clean room, excellent breakfast, attentive service"
This hotel is a bit out of the city but was therefore much better value than a central hotel and it was nice to get away from the hussle and bustle at the end of the day. Good for visits to the O2 and Greenwich or Olympic park.
13/7/2012
"Altho` air conned, not being able to open a window is of a concern, but, do understand re airport."
28/5/2012
"Excellent!"
Very pleasant staff, clean, airy room... Very easy to Access and great facilities.
12/4/2011
"remote location not ideal although convienient for the o2"
30/11/2010
"Good value and good quality"
5/9/2010
"very good for families our room had kitchenette and great views"
8/12/2009
"only problem air conditioning -too noisy at night- country folk used to the quiet so spoilt a good "
1/12/2009
"Helpful staff, excellent breakfasts, convenient parking"
Small handout walking map to DLR station would be helpful.
16/11/2009
"Would have been excellent except for the buffet cooked breakfast which was luke warm to cold each mo"
1/11/2009
"Clean, very friendly staff, convenient links to city,excellent breakfast,hairdryer in room only prob"
22/10/2009
"Very comfortable bed, but flashing red light on smoke alarm was quite annoying. Noisy air con."
3/10/2009
"No Patio facilities"
It was just a shame that only in September, on a bright sunny day, all your outside facilities, tables & chairs etc had been put away for the winter. Surely this was a little early, bearing in mind it doesn`t take long to do it. Why not wait till Winter has set in !!
24/9/2009
"ramada hotel"
Very convienient for City travel Dont forget London Dockland Rail can include underground on your tickets missed this on first day . Hotel exelent breakfast good
22/9/2009
" enjoyable stay"
We had an enjoyable stay. The room was clean and comfortable. Although the iron didn`t work it was replaced quickly. The breakfast buffet was excellent and offered plenty of choice. The air conditioning was effective but rather noisy.
1/9/2009
"child had total of 12 insect bites after sleeping in bed"
A child in our party was bitten by "bed bugs" a total of 12 times whilst asleep. This was delt with by a room move immediately but as this child is a model and was in London for an important photo shoot it had a massive impact on our stay. The shoot was not a sucess due to red swollen marks all over her body. I had a really hard time getting any form of compensation out of the duty manager and will not be staying at this hotel again !!!!
31/8/2009
"Probably overpriced"
The room was clean and tidy although one of the bedside lights didnt work. We paid to have breakfast included and I think I have tasted better breakfasts in a motorway service station. It was buffet style and food was kept warm under heatlamps. One day the beans hadnt even been cooked let alone left to go cold.
31/8/2009
"Clean room, friendly staff that made us feel welcome!"
would of preferred to not be woken by the cleaner at 9am - never had this in any other hotel, also slight broken bed but apart from that a good stay!
27/8/2009
"good value incl breakfast, DLR takes time to get there , noisy aircon and uncomfortable bed "
21/8/2009
"-"
the hotel is clean, comfortable, in an interesting location and has friendly staff. We would definitely stay here again.
7/8/2009
"Very helpfull staff, excellent breakfast. Using the sofa bed meant that the room felt very small."
6/8/2009
"Good for business types"
No real complaints but nothing to shout about either. Staff were all fine room was small but clean. Food was ok.Overall not bad but there must be better! If its worth four stars I would hate to stay in a 2.
6/8/2009
"Good but noisy"
The rooms where nice, only problems for me where the 30 pound room deposit and the jet engine air conditioner
2/7/2009
"-"
friendly clean & comfortable hotel we would deffinately use again
8/6/2009
"dissapointed that champagne that had been pre ordered for room did not arrive apart from thgat very "
26/5/2009
"Well worth the money"
great hotel, although a little noisey up to 9pm when the aircraft stop taking off from the City airport but the food in the restuarant was first class, in fact the best I have tasted in a long time
23/5/2009
"good location, next to airport and excel centre. Docklands light railway station. will book again."
food good, but pricey. Room very clean . Very noisy air conditioning
22/5/2009
"great breakfast, plenty of choice and a relaxing atmosphere"
17/4/2009
"Good value for money"
Adjacent to old London wet dock and overlooking London city airport (500M), also a large expanse of water used by rowing clubs. Excellent long distance views and very quiet location. DLR 15 minutes by footpath. London city about 1 hour (3 tube changes). It`s possible to walk around the area due to minimal traffic and extensive footpaths adjacent to the water. Adequate room size, tea coffee etc; although no fridge or minibar. English breakfast recommended with good choice and restaurant overlooks wet dock and river. Free wireless internet on ground floor. 24 hours room service with prices that are good for London.
8/4/2009
"Feels a long way out of city centre, ok for the price including breakfast. "
breakfast good, Forgot to intially ask for non smoking room but reception staf changed on arrival without any fuss. We couldn`t turn off air conditioning which is rather loud so didn`t get a great nights sleep.
31/3/2009
"Staff very friendly and went out of their way to be of assistance."
Would stay again.
26/2/2009
"Very comfortable, great value for money, very welcoming"
The staff were very helpful and courteous, the rooms were very comfortable and spacious with great views, the food and service was very prompt and still hot and overall it was great value for money. I wouldn`t hesitate to stay there again.
19/2/2009
"-"
Although a little out on a limb for central London the hotel staff and the close proximity to the transport system made this an excellent stay and as a family we couldn`t have wished for a more comfortable stay
8/12/2008
"staff christmas party - , building work prevents 4 min walk to Excell, service not good, room good"
The weekend we chose to stay it was the hotel staff christmas party so restaurant not available, children running about, and limited staff to serve guests. The reason to stay at hotel was the convience of walking to excel exhibition centre, but this is not possible until 2010, due to building work you need to take a taxi £6.00 each way.
25/11/2008
"This is our second time of staying at Ramada Docklands and we will certainly return again."
25/11/2008
"Very satisfied"
Up to expectations - would stay again.
23/11/2008
"An excellent choice for a quiet getaway."
The service is exceptional, and the hotel is very comfortable. I will of course be looking for a vacancy next time im in London.
16/11/2008
"great service and clean hotel with friendly staff."
Hotel was very good but it was so far out of the city and the surroundings were awful. Station closure on the Saturday did not help
19/9/2008
"9:30pm is too early for kitchen to close"
DoubleTree By Hilton London Excel
2 Festoon Way, Royal Victoria Dock, City of London, London, E16 1RH
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