The staff were very good and really polite but this hotel is not suitable for a prolonged stay.

The hotel is well placed for the 2 main theatres in victoria, the staff were very freindly and helpful. the room we had was a little on the small side but this is the only minor gripe. The hotel is well placed opposite Buckingham palace and a very easy stroll to the parks around the palace. We saw billy elliot at the victoria thetare which was no more than 5 mins walk from the hotel.

The Reubens staff absolutely make this one of the best hotels globally (and I have travelled somewhat through the years). Our stay was part of a birthday present for my wife and their customer service went above and beyond. We had a birthday cake delivered to our room, champagne in the bar - all complimentary. The rooms were well appointed, spotlessly clean, comfortable bed with sufficient lighting. Recommended in the very strongest terms. Thank you

we was there on the 18th of june and loved it that much we want to take our children there in a few weeks time

Because we had many varied destinations during our stay we choose the Rubens as it was 5 mind walk from Victorias hub of Tube and Bus networks.Staff could not have been more helpful considering this is a very busy hotel.Our room could have been cleaner but overall the smallish room met our needs for a two night stay.

great location

Junior Suite rooms needs fridge in the room and should be provided when guests check in. Rooms should be provided with toothbrushes, paste, shaving kit which we had to ask for. Front desk staff is extremely helpful and excellent.

The Library restaurant is highly recommended.

Average service

It doesn`t get much better- a quality hotel, central to everything you need with very attentive staff. Highly reccomended

The staff were very attentive and friendly.

Pleasant stay all staff polite and helpfull, room good. breakfast good good atmosphere

There was absolutely nothing to complain about, all of the staff were polite, attentive, but equally unobtrusive. The food was excellent, the bedrooms clean, smart and tidy. We will definitely visit again.

room was clean and comfortable only down side not enough staff on in the bar sometimes, leaving people to wait a good 15/20 mins before receiving their drinks

Staff so helpful sorting out a booking problem without fuss or resorting to "Policy Statements". Accommodation clean, warm and comfortable

Staff in Rubens really friendly, room spotless, Usual rip off with bar prices though, claimed that Draught beer was Off at lunchtime (again) Rubens lost out in the end as we were meeting friends and we just went for a drink down the road for the afternoon instead Linda Thompson Falkirk Scotland

Very convenient location, excellent staff, delicious breakfast and superb pianist in the lounge on a Saturday.

Friendly staff, brightly lit clean rooms with good views.

good service at reception but poor and slow service in the lounge after the show

Very convenient location warm clean atmosphere.

We would mention the helpfulness and courtesy of all the staff as being particularly impressive.

Room was small but adequate, breakfast excellent. A good hotel for a weekend break

on the small side and the bathroom needed some attention i e the bath panel was rotting due to water leeking from the showe.

We visit Rubens once a year and have done for the past 6 years ,always the same friendly staff ,spotlessly clean rooms, never fails to impress and the breakfast is second to none....excellent.Thank you!

This is the best reasonably priced London hotel we have stayed in over many years. The staff were all very welcoming and friendly, the bedroom was comfortable and well equipped, the hotel lounge, bar and restaurant were elegant ly furnished and relaxing. The bar snacks, cocktails, and afternoon tea were excellent. Our only complaint is that the hotel car park was not advertised to us beforehand.

will certainly stay again and recommend to friends and strangers , they will not be disappointed with the service and feel of the hotel

Comfortable room and excellent breakfast. Bar very expensive---over £10.00 for 2 coffees!

The Rubens location, service,food, helpfulness were all excellent! my only gripe is that the room was really small, so much so that we had to constantly move items of furniture in order to move around the room.

It added to a wonderful experience. The bar was a little expensive if I had to find fault . The staff were helpful and polite.

great hotel, good location, friendly staff, no faults to be found

This is a quality hotel, staff strive to provide excellent service. The rooms are lovely. It`s pricey but i`ve stayed in a couple of ridiculously expensive hotels in London and this one almost matches up. If i had a gripe then i would say the tea/coffee tray could have been better stocked, but if i`d asked i don`t doubt reception would have sorted it out quickly.The location is fabulous, a stones throw from victoria. Would definately recommend.

It was a joy to stay there