although we encountered most pleasant staff, our room was cramped ,with cracked window panes,brass window fittings which were green through lack of cleaning and no blind on bathroom window. The carpet in the bar was filthy and the gents toilet by the bar smelt and looked like it had not been cleaned for some considerable time. I shall not hurry back.

Rooms require freshened up

Spacious rooms shame about the peeling paint in the bathroom

The reception and dining room were excellent, but our bedroom needed some TLC, and perhaps secondary glazing, as there was noise from bar downstairs and people milling outside along with the traffic from a very busy road. The hotel is situated very well for the buses being very efficient and cheap. The staff were all very helpful and attentive.

Room had everything tea/coffee ,hairdryer,easy worked tv,good shower. I had sandwiches delivered to room,great after a few drinks in nice bar.Outside there is beer garden (smokers take note).Meals around the £8-£10 for main course (not bad).Bed a wee bit springy. All in very nice stay.I`d recommend.

good sized room, clean, good bathroom with bath.Lots of noise from the street - the hotel is based on a busy main road. bed was in need of replacement, redecoration required in the room, TV needed upgrade.breakfast was good, staff were very helpful and friendly.

we thoroughly enjoyed our stay,the staff were brilliant,nothing to much trouble,the breakfast`s were lovely.we ate in the hotel twice and that was lovely as well,murrtfiel is in an ideal location for getting into the town centre,wil definatly stay again mr.and mrs lord

The staff were all extremely helpful and both my evening meal and breakfast were excellent.

breakfeast was nice hotel bar nice room was not hoovered for the entire duration of our stay

Not far from center, good bus connection, good food,clean and comfortable room and bed. I was satisfied with my choice.

Adequate - would have preferred fresh fruit at breakfast and there was no decaffinated coffee.

unable to review they redirected us to another number but they could not cancel our booking either

Staff so very helpfull and polite, very nice feel to the place.

Staff very helpful, rooms were comfortable and clean. Felt it was value for money and would definately stay again

Problems:1. On arrival hotel had no record of our booking. This caused a longish delay which was a problem as we had a dinner reservation in town and had to rush instead of having a leisurely evening.2. the shower malfunctioned - stuck on hottest setting and would not turn off. This caused problem on Saturday morning. We were told we would have to move rooms so would have to pack up belongings which combined with breakfast delay (see 3) made us late for a tour booking we had in town.3. There were no tables available for breakfast so after a wait, we had to be accommodated in the bar at a table which was still beer stained from the previous evening.4. Breakfast staff ( lack of English, perhaps?) rather brusque in manner. " You go out here and wait" !!!We understand that problems do occur but this was too many for a short stay. A complementary bottle of wine would at the time have helped - however nothing was offered.

Great welcome at reception. Small room, perfect for purpose of putting your head down after a busy day but enhanced by luxurious bathroom. Very quiet. Sad we had to rush in the morning and miss out on the highly recommended breakfast! Have already recommended it to friends! Barbara / Colette

Well located on bus routes to City Centre, welcoming staff quick to attend to any requests, recently refurbished clean and comfortable rooms (with a free safebox) and good bar and food, good value for money. I would stay again.