Would of been nice if we were told they were renovating severel floors. The noise was unbearable at 8 o clock in the morning. So much for a nice birthday get away.

Overall the hotel was reasonable, with fairly comfortable rooms and excellent staff but noisy building works on the two top floors from 8.00am through the day was disappointing. Also the washbasin waste discharge and toilet flush did not work properly in our particular room.

staff very helpful and polite

Need strength of Achillies to be able to operate taps in bathroom. Room overall just a bit shabby. Reception staff not very communicative, weren`t able to resolve problem with TV and were adamant I had stopped 2 nights when I checked out. Bar staff great.

Very pleasant staff, lovely and clean. Good location close to tube

Although a friendly hotel and very convenient to all tourist and shopping areas it was very much in need of modernising. The twin room that we stayed in, 219, was basic but clean and needed decorating especially in the bathroom where the paint had come off the ceiling. Not convinced by the 4 star rating!

Hotel was good even though the hotel is starting to be refurbished, the staff were friendly and could not do enough for you, we would stay there again once the refurbishment has been completed, very interesting hotel with lots of character.

A comfortable and conveniently situated hotel. The staff were welcoming and helpful. The public rooms and corridors were cold inspite of the additional heating. There was a fire alert on our first night. I appreciate that this was no fault of the staff but communication was not good. We were kept outside in the snow on both occasions, scantily clad, and although staff were present no one was able to tell us what was going on. There was no apology about the two incidents the next day which I would have expected, after all we were outside for the better part of an hour in the middle of the night in the middle of winter.

On the date we stayed we had driven 4 hours, after an accident made us detour around country roads. We were going out in the evening to a concert, being disabled it was a rough journey and I hoped I could relax long enough to ease my pain... The hotel had not told us they were in the middle of renovations and we were placed either next door or above the works. It was impossible to relax, sleeping was out of the question so the pain continued and did not help my thinking regarding the hotel. The staff were wondeful I could not fault them. Breakfast was definately lacking I had paid for an English breakfast it was freezing cold I would have been better not paying the extra and having a cold buffet. I would like to say I`d stay at St Elmins again but I would have to check on works and not pay extra for breakfast. Sorry have to be truthful.

a great hotel and lovey staff had a great time

In need of refurb ,which is underway,will be a interesting visit on our return.Please make sure that ladies have a mirror in front of the dressing table/desk so they can do there make up and hair. with a plug available.

I love the hotel but would never have been there if it was not for the price of your offer. Unfortunately there was building work going on on the Friday when I wanted to rest, this made it impossible. Hope to return to hotel at some stage.

Small and very dark bedroom. Disappointing breakfast - food was not of a high enough quality and the layout of the diningroom inconvenient. The location of hotel was ideal for our needs and we found the staff attentive and helpful.

Hotel is in middle of major refurbishment and although the room facilities were fine, there was paper hanging off both the ceiling and the wall. If I had been stopping for longer than a short overnight stay I would have asked for another room. I didn`t use the dining facilities.

Clean, but in dire need of upgrade

The first room ( 410 ) we where allocated simply awful. However, good response from the front desk in reallocating immediatley. Safe in the room is essential for a 4 star hotel. Bar staff courtious and friendly. No other services used.

OUR ROOM WAS VERY DARK AS IT WAS THE BACK OF THE BUILDING. STAFF VERY FRIENDLY AND A FIRST CLASS SERVICE DURING BREAKFAST. WOULD STAY THERE AGAIN.

The staff were pleasant and helpful. The hotel itself was shabby and obviously ready for the planned refit, but will probably stay again when it reopens after the refit

Very reasonable rates available for a top Hotel, the location a real bonus for site seeing.

Had a lovely stay, the hotel foyer looks amazing and the outside/also. Unfortunately it was let down by the dated room we was on and a little cramped to say the least, the double bed mattress had seen better days as it was drooping on one side. Also the shower holder was partly broken. The room was also very dark even with all the lights, but on a positive note it`s very well located and apart from the above pick ups I had a fantastic weekend.

Standard room very basic. Bed was probably the most uncomfortable we have ever slept in , very hard and with springs that creaked at every movement. Milk in one of the cartons was off as well. However staff very helpful and pleasant.

The hotel staff Were brillian the location couldn`t be faulted! Food superb. Only slight criticism is that the room was slightly tired.

Reception staff were very helpful and friendly. The twin room was clean and comfortable.

stayed three nights(room only basis) and was well satisfied.within walking distance for houses of parliament,buckingham palace,london eye and westminster abbey,also tube station was a two minute walk from hotel making it quite easy to reach anywhere in london reasonably easy.i found this hotel really good value for money and would definitely use it again.

what a great hotel the rooms are a bit small but adequate how long do you spend in your room for the price it was very good value, altough the worst bed I have ever slept in but i would go back especially after all the refurb staff were really friendly and a great place to stay never been in a better location. Breakfast a bit expensive so we had ours out loads of paces locally for a third of the price.

Would have given it excellent but there was a problem with the hot water and we could not get shower to work. The hotel did say they were experiencing some problems that morning and offered us showers in another room. The rooms were great, comfortable and clean. The actual hotel was beautiful. Breakfast was delicious and enjoyed eating in the granduer! Would definitely reccommend

The hotel was in a fantastic central location and excellent value for money. The original features give it great charm and the rooms were comfortable and quiet. The only negative was the very weak shower pressure but it didn`t spoil our stay! We would definitely return. Thank you.

Will come again.

Hotel in a quite location. but the room needs a refurbishing. Breakfast too pricey.

This is second visit to St Ermines and we love it. Staff are so friendly and helpful and the location is ideal for sight seeing in the capital. Very good price too!

My expectations were low, given some of the reviews, but I was pleasantly surprised. Yes the decor is very tired, but the room was quiet and more spacious than I expected, and the bathroom was good. Lighting was rather dim. But at £139 a night, pretty good value for central London. I didn`t do breakfast - there is a handy shop around the corner! I would stay there again if I need to be in that part of London.