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Average guest rating:
92% (1190 reviews)
The hotel was spotless staff very friendly helpful and always pleased to help beautiful hotel
We had a fantastic time here, staff were extremely helpful. Thank you to hotel direct too for a splendid weekend away for my girlfriend and I. We will be booking with you again!
Lovely hotel. Great staff. Great location. Will definitely use again
The staff at the reception desk always seemed to be distracted when servicing and could not give me their full attention. Rest of the staff throughout the hotel were excellent and very polite. Meals available at the hotel were of very high quality with no faults
Staff wee a delight and the room excellent
Great staff who went extra mile to make 50th birthday visit to London special
Great service. Great facilities
The room was lovely and we were up graded so even nicer. But sadly the pipe duct in the room was so noisy my husband was awake all night. Which sadly was not objective of a night in town.
Excellent location. Clean modern rooms. Excellent welcoming and professional staff team.
We were upgraded to a studio and received a bottle of wine in order to celebrate our special occasion. Excellent service!
Thank you for making our stay so good, it was my wifes birthday so the added extras provided made it even better
Everything excellent and location great within walking distance of theatreland, Somerset House and the riverside attractions. Staff were superb
The hotel was excellent and the staff were very helpful and friendly I would stay here again
We were welcomed with friendly manner. We also like the hotel which will definitely come again and recommend it to others.
Arrived at hotel and was dealt with promptly. ALL the staff were absolutely wonderful and could not do enough to help us. The only problem was that we specifically chose the hotel to have a view of the London eye and it was written in our booking details to have a floor higher up and with a view but unfortunately we were just looking out to the other side of the hotel directly opposite which was a shame being so close to it. I did ask if we could be moved and the receptionist did try very hard but the manager would not agree to it. When we came back from dinner the receptionist had written us a card and left a lovely bottle of red wine for us. Really nice of her. The restaurant was outstanding and our waiter who was italian was just amazing. He recommended various dishes and was very knowledgeable on everything. He gave us the sort of service that we have only had in top restaurants in Italy. Thank you so much to everyone at the Park Plaza. Really Really great.
I`d use this hotel again. All the staff were polite, friendly and looking to please. It`s location (2 minutes walk from Westminster Bridge, 5 minutes walk from Waterloo Station) is perfect for sight-seeing. Only thing to be wary of are the bar which I thought was a bit pricey and the breakfast which I thought was rather average (the full-English was a buffet and I thought the food rather bland and lukewarm).
Excellant service - Staff excelled in meeting or needs and were very aware of our visit timetable and even put a complimentary bottle of wine in our room once they new it was my wifes birthday. I would thoroughly recommend them unloke some hotels hat take no interest in there gueste. Top place
Comfortable and staff helpful
I was surprised that a modern hotel had such difficulty in providing breakfast. We had to queue for some time before we could be allocated a table and there was still a queue when we left the restaurant approaching 11 am. The problem was not due to the staff , a lack of capacity seemed to be the main issue. I have stayed in hotels all the world and not experienced problems of this nature before.
Fabulous hotel, room was comfortable, spacious and very clean. The staff were friendly and obliging. Thank you for making our stay a memorable one
Our standard room got upgraded to a studio apartment which was a wonderful surprise. Also very close to London eye. Queue for table for breakfast but helped by friendly member of staff - Blessing - who brought round orange juice in shot glasses and pastries, whilst we waited. Blessing by name, blessing by nature! Would recommend hotel to friends and would return next time we visit London
Air con made room cold...long queues for breakfast but good location.
The rooms here are lovely, the location is fantastic for hitting central London and walks along the River. Staff were very helpful and friendly and it could not have been better.
This Hotel is well situated and of a good standard in terms of decor and friendliness of the staff. Our only issue with the Hotel was breakfast where they don`t have enough space to accommodate everyone and despite being at breakfast an hour before it closed we couldn`t get any rolls which being on a continental breakfast rate was a little odd. Also if I was picky the lobby area was small to accomodate the number of guests checking in and out.
Such a good hotel, so convenient for the South Bank (and 10 minute walk to Spamalot). They serve breakfast till 11am and check out is at 12, so relaxing on a Sunday morning. Thank you Hotel Direct.
Rooms, service, facilities and most importantly location all A1*
Queues for breakfast were very longer
Hotel very good and staff very helpful.
We enjoyed our stay at The Park Plaza County Hall very much. There is nothing negative to say. The staff were all exceptionally nice and nothing was to much trouble. We would have no hesitation in recommending the hotel to anyone.
Great staff, chanced our arm at an early check in and room was ready. The room was excellent and staff helpful. Would recommend without hesitation.
Lovely staff, beautiful hotel. would definitely recommend to anyone wanting to stay in London!!
Park Plaza County Hall
1 Addington Street, Waterloo, London, SE1 7RY
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Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.