The receptionist couldn`t have been more helpful in placing us near our elderly relative. The rooms were a good size and were clean. The beds were very comfortable and the housekeeping staff were always friendly and willing to help. We enjoyed our stay and will definitely return when the occasion arises.

Breakfast was such a delightful and relaxing experience that we took well over an hour! We would seriously consider a return visit. Thank you!

Really great hotel with very friendly staff and at reasonable prices. Breakfast was in the tariff for us and was enjoyable We also upgraded and had a lovely room

A good hotel in a very central part of London.

Stayed here once before, staff efficient, rooms clean and have everything you need, breakfast lots of choice, location brilliant right next door to underground and opposite Hyde park. Great stay again.

Fabulous hotel staythere every time in London nothing to much trouble rooms lovely linin changed every day food excellent , looking forward to next visit

Twin room and one bed `listed` very badly to one side leading to a very bad nights sleep and my elderly Mum slipping out of the bed

I think I last stayed at the Cumberland in 2008 and it was a very much nicer experience than last night. The room was cold, I tried to put the heating / air con up but it just continued to blow cold air. So getting into bed was the best option except the duvet was so thin you would have needed 2 to keep warm. In addition to a cold room, the TV reception was so poor it was worthless watching it. The noise from the air con units outside was so loud it kept me awake and to top it off the shower was barely warm! So you would have hoped the breakfast was good? All I had was toast and scrambled eggs and they couldn`t even get that right. The eggs were stone cold. Needless to say I left quickly!

Having specifically asked for a room away from the noisy air conditioning/ heating whirring that plagued us when visiting in June, low and behold we were given a different room which had a far more annoying consistent whirring. We were given a different room which was perfect. Unfortunately,the dampener to the stay was a fifty minute wait for drinks in the bar at 10.30pm. In the end we gave up waiting and popped around the corner to the Thistle Hotel; got served immediately.

I got there early at 1.45pm and was very pleased they had a room ready for me.It`s a great hotel in a fantastic location.Will definitely book again in the future.

The shower room lacks practicality. Unable to control direction of shower head with a consequence of a cold water flow before possibility of adjusting temperature.. Inadequate hangers for clothes. Toilet paper holder placed awkwardly- most people are right handed.

It was my daughters sixteenth birthday, on arrival I told them this and they upgraded our room which was lovely. The staff where extremely helpful and even though it was a busy time seemed to go out of there way to make our stay a memorable one. Thank you will definitely stay there again.

Great hotel but ridiculously expensive breakfasts.

Great hotel in a great location

Will definitely choose this hotel on my next visit I have tried to contact the hotel since checking out as I left a charging cable and plug in room 2040 perhaps you can help by contacting them Many Thanks David Fells

Top location, magnificent building, wonderful staff, superb lobby and good restaurants/bars. Rooms intensely disappointing - small, poorly-fitted and badly laid out; not even a full double, four-foot bed against the wall, sleazy and unnecessary, paper-thin duvet, slightly grubby net curtains, cheap pine-style furniture, empty mini-bar. Badly needs a re-fit but a lot could be done with better design within the existing room template. Bathroom much better, nice remote shower button on the wall. I wouldn`t stay here again without knowing what type of room I was getting, I`m sure there were better options but we looked at four rooms and they were all similar, beds against the wall all round, like cheap bedsits. Handy for Oxford street though! Oh, and one other thing: breakfast is in a windowless basement, overcrowded and claustrophobic - we took one look and went to Patisserie Valerie just opposite, which is excellent and much cheaper, Full English for eight quid.

the staff are friendly i upgraded and was pleased with my room i had breakfast in the morning wich was very good.

Came back to hotel for a drink after the show and the hotel lobby resembled a airport lounge, people eating food from mc donalds brought in from outside the hotel and generally looking a mess.

From arriving to leaving nothing was too much trouble ,lovely hotel perfectly situated ,will now be my hotel for all further bookings to London , Very clean too , Thank you Cumberland for a fantastic stay ```

I do appreciate snags appear now and again to interfere with the smooth running of the hotel,and although the three oclock room entry time became five oclock,I can easily understand how that may happen, and reception staff were first class. My gripe was the bar staff,who obviously are kept very busy, but I was stood in front of the bar for a good ten minutes without as much as a "wont be long sir". I was completely ignored while they prepared drinks. I finally asked " Is it table service" to which came an abrupt reply "yes". My response was "thanks for telling me" . I then found a seat and waited,and waited , while I noticed several customers DID get served at the bar. I returned to the bar and spoke to another attendant positioned at the right hand side of the bar,where there seemed no action. This chap did instigate some service to me immediately. If the main chap behind the bar smiled at all,I certainly missed it!

Have stayed here several times before. Always been good, but this time we were put in the building down the road. It was okay, but room was really warm and air con noisy. Pillows were not good. A bit disappointing.

The service at the hotel was impersonal a complete lack of attention to the guest. The rooms were exceptionally basic well below the standard expected.

Thoroughly enjoyed our visit to `The Cumberland`. Right from check-in, service was excellent and nothing too much bother for the staff. Exceptionally clean in public areas and the bedroom. This is my 3rd visit to this hotel and will keep returning as its location is also second to none.

overall I would /will stay in the hotel on my next visit

Hotel was excellent, although Hotel Direct hadn`t actually booked us into it so when we arrived they had no record of the booking!

No complaints, beautiful room, location good, did hear neighbour being a bit noisey but not for long. Would definitely come again.

The hotel was good and in an excellent location. However, our room was next to the stafflifts, which were operational through the night. It disturbed our sleep frequently. Although everything in the room was beautiful fitted out, it was the smallest room we ever had.

Well swanky... Great little gym, lovely breakfast, nice design and helpful staff... 10 out of 10.

My husband is disabled and I found the hotel and staff to be excellent both in being accommodating for his needs but also in helping to make my stay enjoyable. A very convenient location central to everywhere and the food (room service) was particularly good. I would recommend this hotel to anyone wishing to stay in London

As usual a very pleasant stay

Enjoyed our one night stay ... Clean light airy experience .... Great location .... All staff very friendly and helpful

We thoroughly enjoyed our stay at The Cumberland - made even better by the fact that they upgraded us to an Executive Room at no extra expense. I thanked the receptionist and told her that we were there as a joint birthday present (my husband on the 5th and mine on the 28th December) and that the up-grade was a very pleasant surprise. Lo and behold, a very nice bottle of red wine was delivered to our room to help us celebrate. What a lovely touch - we really appreciated this gesture. The room was huge, the bed very comfortable and all in all, tastefully decorated.