The hotel is well located close to buses, underground and river buses. The beds are extremely comfortable and the rooms clean. The staff are friendly and work very hard, breakfast is well organised with a good range of food. Some of the public areas are now a little tired but it is excellent value for money.

Great hotel with stunning views and ideally located

Ideal placed hotel good staff and good facilities

Fantastic hotel we arrived early was offered an upgraded room with an amazing view of tower bridge, staff are very helpful.

Maybe it might be an idea to have the room colder then at least it is easier to warm them up.

Pleasant staff and very accommodating. Excellent location for our stay, shame we couldn`t be upgraded for our birthdays.

Wonderful stay... excellent customer service. Great view from the room, overlooking Tower Bridge.will stay there again.

Beautiful view, great location and room was excellent. However disappointed with quality of breakfast considering the extra charge paid

Room was aged and was a real let down, especially considering the price of the room

The room was very clean and the beds comfortable. Great location. Will definitely stay again.

Excellent and pleasant staff

Hotel was very good. Well worth upgrading to `executive ` but crack in bathroom basin a bit disappointing

Very friendly and helpful staff

Took 30 mins to check in. Toilet exceptionally low suitable for a child and not for adults Reception assured us we would have separate shower but it wasn`t which was difficult for my wife.

We have stayed here before and our second visit didn`t disappoint.

Looked after very well all week-end. Staff could not do enough for us. The situation of the Hotel is one of thed very best in London

Stayed at the hotel for 2 nights. Really top notch hotel. Breakfast was lovely. Rooms were spot on and clean and the views from the window were superb

We had a very comfortable and lovely overnight stay in the Tower Hotel and we were lucky enough for our view to overlook Tower Bridge and the river. Staff were very helpful and friendly.

The hotel was a great experience and the cherry on top for us was the birthday gift for my wife. The view of the bridge just summed up our whole experience, exceptional.

A birthday treat saw a wonderful room with river view Superb staff helpful and courteous Show was simply stunning Thanks

Too far from theatre but a lovely hotel

Initially the hotel was fine, good location and decent standard rooms. Unfortunately at 1 o`clock in the morning on Sunday, we were woken by telephone and told that we had to pack up and move to another hotel - the Cumberland. There was a major water leak in the hotel! Not a pleasant experience in the middle of the night!

Excellent location and very friendly and helpful staff. Unfortunately the hotel itself is looking a little tired. Room was comfortable but in need of modernising or redecorating. Didn`t help that they had a burst pipe which flooded reception and closed the bar.

Not all the lifts were functional throughout our visit which made access & egress to/from our room a rather adventurous activity

Very welcoming staff. Was able to get into our room an hour early. Very clean and neat room. Lovely view of the docks. Definitely would recommend.

During our stay there was a major water leak on telnet 1st floor which needed immediate repair. We were on the 2nd floor and were kept awake until 2.30am due to constant excruciating drilling and banging. We spoke to the hotel manager who agreed to refund us for our stay but instructed us to do it through you. Please could you get in touch with the hotel to arrange this refund?

On the whole a welcoming hotel in an excellent location with good level of information and directions given. However we were surprised to be given an adjoining room when so many others were vacant this proved to be problematic as a number of people returned in the early hours of the morning making considerable noise which obviously disrupted our sleep. In addition to this the shower function was extremely poor providing only cold water.

Very impressed with The Tower Hotel, we had a lovely room with a view of Tower Bridge. Room was clean, spacious, well presented. Bed was very comfortable. Bathroom was clean with good shower! All the staff we encountered were polite, friendly and welcoming. The concierge assisted us with a taxi as it was pouring with rain when we left for the show ( only downside as few mins walk to underground station at each end of journey to show). Taxi cost us £17, took approx 30 mins to get there. We got the underground back which was easy to do. We left our case with concierge on check out so we could grab some lunch and returned for it later. When we left on Saturday there was a small street market outside the hotel with lots of food stalls, unfortunately it was very windy so we did not want to eat outside, but it all looked and smelt amazing. Would definitely recommend this hotel, and hope to return on another occasion.

Amazing stay 6 ******`s from the Farrell`s amazing views of the tower bridge from room539 and I will be booking again g for later this year.. the only down side was blooming freezing cooked breakfast cold eggs beans sausage blooming freezing.. the club lounge could manage hot chicken thighs on just a small pilot light but the breakfast couldn`t stay hot for guests.. but hopefully it is a one off as we have stayed before end of last year and had amazing stay then and hopefully get as good again when we come back later in the year.. Amazing staff on reception who happily up graded us so we could use the club lounge... well worth the extra £40 ... keep up the great service a great stay at a prime location and reasonable price thank you for letting us stay as booked for the wife`s birthday and she loved it

Taxi fare £50 worth every penny as my wife could not handle buses

Really lovely hotel, the room and facilities were excellent, with amazing views of the Bridge and Commodity Quay. Will definitely be going back!